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Nancy began her career in public safety communications over 36 years ago, when communication existed through pen, paper, and a handheld phone set. Throughout her career, Nancy has witnessed the introduction of 9-1-1, computer aided dispatch, AVL, FirstNet, and many other technological advances. In 1992, Nancy worked for an association that led public safety communication centers through the wreckage of Hurricane Andrew. At the time, there was no procedure in place to fulfill emergency response mutual aid requests. After the hurricane, Nancy helped develop a mutual aid agreement for communications that is still in place today.
Since joining LGI in 2008, Nancy has supported a variety of Department of Homeland Security (DHS) technical assistance programs and served nationwide as a certified Communications Unit Leader (COML) instructor. “Working with LGI for almost ten years has been a great experience, and I like the diversity of the job. One week I may be teaching a COML class and the next week assisting a state with the development of a Next Generation (NG) 9-1-1 plan. I like that there are many opportunities to learn different things and share that information with stakeholders,” says Nancy.