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Emergency Communications

Overview

Interoperability is the ability of first responders to communicate effectively across multiple agencies, disciplines, and jurisdictions when needed. While it is one of the most fundamental needs of our emergency responders, it has also been one of the most daunting challenges to overcome. This challenge becomes even more complicated as the public safety community attempts to keep pace with the evolving technology landscape by integrating state-of-the-art systems, networks, devices, and applications, which introduces a whole new set of risks.

LGI has been at the forefront of supporting public safety on emergency communications efforts at all levels of government for more than a decade. We directly apply the real-world experience and lessons learned from our cadre of public safety subject matter experts to our emergency communications projects to ensure that our solutions truly meet the needs of first responders. Our experience has shown us that successful emergency communications may start with the equipment—but it is the governance, coordination, operational policies, and practice that make technology successful during an incident. From training and exercises to more forward-leaning strategic planning efforts, LGI ensures that our Nation’s first responders are prepared to support the most catastrophic disasters today and into the future.

Capabilities

Strategy & Technology Planning

Understanding where an agency is today and where they want to be both in terms of organization and technology is critical to drive a program’s efforts into the future. From a technology standpoint, agencies requiring mission critical communications capabilities are often faced with budgeting for future technology investments that are years out with no clear understanding on where certain new technologies might be in terms of maturity or adoption. For example, a jurisdiction may be considering whether augmented reality vehicle displays may be worth investing in for increased responder safety; however, they may be unsure of the technology maturity and its overall reliability for public safety needs. Similarly, understanding when legacy technologies will be considered obsolete and when they should be phased out is equally important.
 

Our team works with clients to understand their organizational and technology priorities and needs, and then it crafts tailored strategies to drive future efforts across the organization. Our strategy and technology planning services include:

  • Strategic planning

  • Strategy implementation

  • Technology roadmapping

  • Technology investment planning

  • Organizational change and concept of operations

Preparedness & Operations Support

Ensuring that the public safety community can communicate during an emergency incident or planned event is one of the most important missions that LGI supports. From trusted solutions like land mobile radio and auxiliary communications, to cutting-edge technology like public safety broadband with FirstNet, our staff have supported nationwide emergency communications operability and interoperability initiatives for almost two decades. Our approach focuses on implementing plans through training and exercise development, which helps agencies understand both how the plan works and how it should be implemented during an incident or event, while also identifying additional planning or training needs.
 

Emergency communications services include:

  • Emergency communications planning

  • Needs and risk assessments

  • Continuity of operations planning

  • Tactical communications planning and quick reference/field guides

  • Stakeholder coordination and planning

  • Emergency communications exercise planning and support

  • Hazard mitigation planning

  • Training and exercise development

  • Technical assistance

Stakeholder Engagement & Outreach

​​LGI applies an in-depth understanding of the complexities of emergency communications programs that deal with multifaceted messaging and a variety of stakeholders to develop tailored strategies and outreach products to effectively coordinate, manage, and execute nationwide stakeholder engagement efforts at all levels of government. We use an array of templates and methodologies to engage specific stakeholder audiences through infographics, posters, presentations, pamphlets, media releases and advertising, video, social media, and more. LGI also provides on-site meeting support services that encompass the entire meeting planning and execution lifecycle to include meeting design, materials development, logistics, information capture, and meeting follow-up actions. Our established and tested tools for analyzing stakeholder relationships and engagement outcomes familiarity with national programs, and other factors at the state and local levels assisted in optimizing tactics for achieving maximum stakeholder engagement and impact.

Grant Programs

Through teams of grant managers and subject matter experts, LGI provides programmatic grants management support for our government clients, helping to oversee the successful implementation of the program from start to finish. Our services include facilitating peer reviews, evaluating proposals and investment justifications, documenting management and administrative processes, establishing an accurate record-keeping methodology, developing site visit goals and objectives, facilitating site visits, monitoring, and providing grantee assistance.

Project Insights

Public Safety Broadband Roadmap

LGI supported the development of a broadband communications roadmap, outlining the current technology landscape while anticipating future trends and public safety’s operational requirements. The roadmap assisted the government in identifying near-term priorities and implementing its long-term investment strategy for the nationwide public safety broadband network.